Shipping policy

Shipping Policy

Thank you for shopping with Creative Things By Gen LLC! We want to make sure your order arrives safely and on time.

Processing Time All orders are processed within 5-7 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times We currently ship within the United States only. Shipping rates are calculated at checkout based on your location and order size. Standard shipping typically takes 5–10 business days after your order has been processed.

Free Shipping We offer free standard shipping on all orders over $100! This is automatically applied at checkout — no code needed.

Order Tracking Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email address] and we'll do our best to resolve the issue promptly.

Incorrect Shipping Address Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly provided address.

Questions? If you have any questions about your order or our shipping policy, please don't hesitate to reach out to us at gmiller66@live.com or through our contact page.